Balanced Scorecard in der Öffentlichen Verwaltung (WZ O84): München zwischen Effizienzdruck und Transformation

Introduction:

• München is a powerhouse. Public admin is rank 1 with ~70,000 SV-Beschäftigte.
• Landeshauptstadt München alone has ~35,000 employees.
• Why Balanced Scorecard? Because “stable” trend in data masks structural pressure (digitalization, housing, migration, skilled labor shortage).